Never again with Mattamy Homes
First and foremost, the quality of workmanship exhibited by Mattamy Homes is subpar, to say the least. Upon closer inspection of the construction and finishing of my home, I have encountered numerous issues ranging from crooked walls, uneven flooring, to shoddy paintwork. It is evident that attention to detail and craftsmanship were sorely lacking during the construction process. Additionally, the materials used in the construction are of very poor quality, resulting in concerns about durability and longevity. Furthermore, the promised closing date for my home has been repeatedly delayed, causing significant inconvenience and uncertainty. Despite assurances from Mattamy Homes regarding the timeline for completion, the constant delays have disrupted my plans and created undue stress and frustration.
- Approximate cost of services:
- $960,000.00
- Company Response
Hi Bak, we’re sorry to hear that your experience with us has fallen short of your expectations. Building a home is certainly not a perfect process and, although we strive for perfection each time, it’s clear that we missed our mark here. Mattamy does have quality assurance processes in place, and we are always looking for ways to improve for our customers. With that being said, rest assured that you’re in good hands with your warranty team and they will do their best to get any reported deficiencies addressed as efficiently and effectively as possible. As for any concerns about material quality, durability, or longevity, our qualified warranty team would be happy to answer any questions you have about this. Regarding the closing date delays you experienced, we certainly understand that this can be frustrating and stressful and therefore do not do so without just cause. As you may know, there are many moving parts involved when building a home and any unexpected disruptions with materials, trades, weather conditions or other critical components can and do result in delays in our construction schedule. Our goal is to provide our homeowners with their keys as soon as possible while ensuring that their homes are completed with quality, care, and safety in mind. Thank you for your feedback and, should you require direct assistance, please do not hesitate to contact your Warranty Coordinator.