don in Toronto

I recently posted a request on Homestars for a plumbing estimate & one of the respondents was Drain King. We have subsequently had a friend do the necessary work but the customer service provided by Drain King impressed me so much that I am letting other prospective clients know how great these folks are. It is often quite a challenge not only to find qualified but also customer driven tradespeople who have a good work ethic. Here is why I was so impressed with them: *they responded quickly to my request & set up an in-home visit at my convenience *provided the name & photo of the plumber who would be arriving *provided a link to my phone so I could follow his progress to my home *he put covers over his boots on entry to the house *surveyed the area, explained exactly what he would need to do *provided an estimate prior to leaving & a follow-up email estimate *office staff Kailee & Kathleen & plumber Benjamin were professional, responsive to my timeline & just very nice folks to deal with. It was a pleasure to deal with them. I will not hesitate to contact them should I have further plumbing needs. Sandy M.