We experienced a leak into our finished basement through a foundation crack. Within 24 hours of contacting our insurance adjuster, Mike of PuroClean was on site measuring, taking pictures and arranging for a crew to come and remove damaged drywall, carpeting, and dry out the damp. He gave excellent advise about what needed to be done and made all the arrangements with our insurer. PuroClean's professional team came and packed contents and moved furniture preparing for the repairs. After the outside work , from a different provider, sealed the crack PuroClean returned to replace insulation and drywall and remove carpet under-padding. A few days later the carpet was replaced, then cleaned, then the same team returned to move furniture back and unpack and replace all the contents. All teams were highly professional, knowledgeable and courteous. Each team took care to ensure they did not transfer any dirt elsewhere in the house and left work sites very clean. We could not be more pleased with the service. We don't wish anyone the problem with water damage to their property, but we could not ask for better aid in getting the basement dried and restored. If you have a disaster, PuroClean is the company to call.
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- Company Response
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