Had all 19 Windows replaced. Marc was wonderful coming to give our estimate and take a look around and tell me all about the windows and explain how they worked etc. even brought a sample to show me. The worker showed up right on time on the day they were supposed to and we’re very efficient in installing the windows. The only problem I had was that they didn’t put out any dropcloth in the yard front or back I just threw out the old frames with nails and everything into the yard so when they were done they left a bunch of nails in my yard and pieces of fibreglass that they failed to clean up. I called the office right away and she sent them back and everything was resolved immediately to my satisfaction. My suggestion would be to put drop cloths outside anywhere that they are going to be putting The old frames or nails or anything else they may be throwing out the windows so it would make for a much easier cleanup for them. All in all I would recommend this company their prices came in good the service was great and the product is wonderful. My thanks to Marc especially four helping me to understand more how our windows work and the advantages to having new ones! He was very professional very polite And even gave me some helpful hints about my gardening!The only reason I wouldn’t give them a 10 out of 10 was the cleaning up issue which I have been told that the guys have been spoken to and I’m sure it won’t happen again.
- Company Response
Thank you, Mr. & Mrs. Rogers, for taking the time to leave us a review. We have spoken with the team and reviewed the clean up issues with them. It will not happen again. Thank you for your great suggestion of using drop cloths to catch all materials being removed. This is a great idea and one we will be implementing. We are always looking for new ways to do better. Thank you for your kind assessment of our sales representative Marc. We are pleased to hear that you are happy with the final product and confident you made the right choice for your home. Thank you for choosing SilverLine Exterior Solutions for your exterior needs, we are grateful for your business.