maaakeg

. I tried to cancel my home security monitoring with roger because of the bad service and unreasonable price and to have another company with better service. To cancel I have to call them for more than 2 weeks, They do not have a direct phone number, you need to call Rogers first then they will transfer you and no one will answer. Eventually, was able to get hold of a supervisor and cancel the service. After 1 month, they did not send the Canada post return label and i have to call them again to send the label. Although ., I cancelled the service on October, and returned everything by Canada post. Still , I’m receiving a bill with a balance every month for the cancelled service. Every time, I try to call them to advise them the service was cancelled, was put on hold for few hours and no one answer. And although, I billed the balance of the first bill to avoid contacting them, still getting other bills every month with other balances. Please think before wasting your time and money!

We have a new AC installed today after waiting for 1 week to book the service. Supersingly, the new AC does not work, it is too hot inside the home. When we called Enercare to report and after waiting on line for couple of hours, they told us they will book a service appointment for the new AC next week. We will have to wait for another week for service to a new purchased AC through this company. Please please avoid this company! Just to update, the service come to fix the new AC by injecting Freon in the new AC, we called and cancelled the whole agreement. Please think before requesting their services!