When you purchase a home modification device like this, the process can be daunting. Searching online and arranging home visits for measurements and options is time consuming. Made even more complicated due to COVID 19. Looking at reviews can be useful in your final decision. Once you have chosen the company and if it is a custom install as mine was, the wait time is around 4 weeks. I was called the week before installation and given a few dates to choose. The first of three trucks arrived about 15 min ahead of time. I had a great install team of David, Ben and Joe (names in order of arrival). The first on scene brought in the parts and laid them out in the correct location on my triple curved stairs. The team was able to install within three and a half hours. I use the word team because they all problem solved any issues that came up, a very collaborative work environment. The parts are heavy and well built, it is definitely a 3 person job. It is a significant purchase and I did my research and picked the best not the lowest of my quotations. The Stannah process from initial home visit to installation was outstanding. The install process was just icing on the cake. Most importantly my mother loves her new chair and has been up and down over a dozen times in less than 24 hours. I would highly recommend Stannah Canada Inc to anyone in the market for this type of device. Thanks to Christy who was kind enough to email me after installation to get my feedback. Thanks again to the install team and rep. Leslie LP They were all masked throughout the install process and were able to answer the many questions I had during the install.

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Company Response

Leslie, thank you for taking the time to share your experience with our team at Stannah. We are pleased to hear that your mother loves her new stairlift and that we exceeded your expectations.