Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
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Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Stannah

Average customer rating:
10 10 (71 reviews)

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Roshan - Woodbridge
Roshan - Woodbridge
0 reviews Vaughan, ON
10/10

Chair Lift Rental

Wow! Professional and prompt service delivered with great warmth and compassion!! Christy was extremely helpful and knowledgeable. It was a pleasure to deal with her. Installation was quick and seamless. Ben's service and demeanor was excellent. Covid 19 safety protocol was adhered to at all times. THANK YOU!

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Company Response

Thank you for taking the time to share your experience with our team at Stannah Roshan. We are pleased to have earned your trust and we wish you many years of safe travel on your stairs.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Stairlift

We utilized Stannah for my parents home to ensure their mobility was not limited. Matthew at Stannah maintained regular conversation with me and provided me with updated all throughout the process. Ben and David installed the stair lift to perfection as promised however they went above and beyond in ensuring that the place was ready to go after the installation including disposing of the material as needed and cleaning.

Thank you Matthew, Ben and David for a job well done!

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Company Response

We're thankful that you chose our team at Stannah for your parents stairlift and you are pleased with the experience. Wishing you all the best and thank you for trusting Stannah with your business.

HappyinHamilton
HappyinHamilton
0 reviews Hamilton, ON
10/10

Stannah Stair Lift

Stannah was recommended to us by family friends in Ottawa. We had the first one installed for my father in our Ottawa home which has a beautiful spiral staircase. The stair lift was custom designed and fit the shape of the staircase with precise elegance. The installation was hassle free. The service providers and technical personnel were highly trained, considerate and helpful. A few years later we moved into a new home in Hamilton. The Stannah team in Ottawa and Toronto helped us coordinate a new installation in Hamilton. The excellent service continued. Over 5 years of continuous use we have had no trouble with the stair lift.

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Company Response

It's great to hear from you and we love the term "custom elegance". We trust that you will have many more years of safe travel on your stairs. Thank you for giving us the opportunity to earn your trust.

Michael V.
Michael V.
1 review Toronto, ON
10/10

Stannah customized chairlift

We had a Stannah 260 Custom Curve Stairlift installed from our basement to the second floor. The entire experience was positive. We recommend Stannah without reservation both from a product performance standpoint and top notch personnel. Matthew visited our home, studied the need, made measurements and presented a quote. Very thorough. With only a minor change the architectural drawings matched his initial work.

Joe, Ben and David were the installation team. Always masked. They were very careful. Checked and double checked each segment of the travel to assure it operated properly. Reviewed the operation with us. Worked digilently for the 3-4 hours required for the installation. Kudos to all.

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Company Response

Thank you for taking the time to share your experience with Stannah Michael. We take great pride in our products and service and are always thrilled to hear from customers like yourself. We wish you the best.

Gaynor
Gaynor
1 review Markham, ON
10/10

Stairlifts

One of the reasons I would recommend Stannah is that there is no middle-man. You are dealing directly with the manufacturer and Installation team, so there is stronger accountability.

I want to thank the Mobility Sales Specialist and Installation Crew of Stannah, Markham. From start to finish I was pleased with the process and service provided. The Mobility Sales Specialist was patient in educating us and explained why a different stairlift to the one I had chosen would be better for my parent. He also suggested looking at government rebates for (home improvement tax credits for seniors). The Installation crew were professional and efficient. I had two stairlifts put in, from ground to 2nd floor and ground floor to basement. It was completed in record speed plus they removed an existing handrail which cluttered the space on the stairs and they installed the remotes exactly where I wanted. Clean up was done well too.

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Company Response

Hi Gaynor, we appreciate you taking the time to share your experience with our team at Stannah. We wish you the very best and trust you will enjoy the new stairlift for many years.

3rdtimestillnotdone in Toronto
3rdtimestillnotdone in Toronto
1 review Markham, ON
10/10

Assurance and no hassle

Really happy with the whole process, from getting a price quote to finished product. Stair lifts are not common and you really don't know where to start when researching. Stannah was able to provide experts, Christy, who are knowledgeable and willing to spend time in educating and guiding through. From products, process, pricing to final installation. Really gave us the assurance in going with Stannah chair lift.

Also, there's not much reviews on senior products out there. No fancy YouTuber throwing sexy cinematic reviews for senior chair lifts. So you'll end up reading a bunch of random thoughts off google and still be skeptical (like this one you're reading, thinking I got paid).

Stannah was the best in clarifying all the confusion, so we went with them. Mainly the company have been around for a long time and pride itself in service and product quality. Their pricing is absolutely justified. When you need a product like this, you don't want to compromise. You just want to have it done and done right so your parents can get up / down the stairs. If there's issues, you know they are around for you.

Thanks guys for doing a great job at installation. Ben, Joe, David high speed ninja their way in and out. There were absolutely no mess to clean up after. Took care of the original hand rails, doors and even hang up my dad's clock. Highly recommend, the professionalism is top notch.

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Company Response

It can be daunting to research a product like a stairlift but we do believe that a superior product and going above and beyond for our clients sets us apart. Thank you for your lovely words and for allowing Stannah Canada to earn your trust.

Private User
Private User
Private User reviews Markham, ON
10/10

Stair lift

Friendly staff
Quality product

All aspects from the staff from sales, to estimate to install are very friendly and are good with elderly people.

The stair lift is good quality and has made quality of life much better for elderly.

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Company Response

Improving your quality of life means a lot to our entire staff. Thank you for trusting Stannah with your stairlift purchase and we wish you many years of safe travel on your stairs.

Private User
Private User
Private User reviews Toronto, ON
10/10

Stairlift

Stannah stairlift is very professional from sales through to final installation. The installing crew is skillful. They are polite and patient to answer questions. They presented the operation instructions in a very comprehensive manner. Job well done !

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Company Response

The customer journey is always our priority at Stannah. Ensuring that we treat you and your loved ones like family while providing the safest quality stairlift motivates us daily. Thank you for your kind words.

Nini in Vaughan
Nini in Vaughan
4 reviews Toronto, ON
10/10

Stair lift installation

It was a positive experience working with Stannah to install a stair lift at my parents’ house. Each member of the Stannah staff, such as the electrician, and installers were professional, courteous, and knowledgeable. A special thank you goes out to our mobility specialist Matthew, who was patient in answering my questions, quick to follow-up to all requests, flexible in scheduling appointments, and overall very pleasant to work with.

Lead time of this custom manufactured stair lift (from taking measurements of the stairs to installation) was 9 weeks instead of the 4-5 weeks quoted. I assume this longer turnaround was due to current COVID restrictions and the Christmas holidays?

I would readily recommend Stannah to anyone looking for a quality stair lift that is solid, safe, and easy to use. Stannah has given me a peace of mind knowing that my senior parents can safely remain in their current house for as long as they wish. Most importantly, my parents are very satisfied with the end product.

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Company Response

Thank you Nini. Covid has affected us all but we are glad that we could fit you with a Stannah stairlift and get it installed with safety at the forefront. We hope you and your parents remain healthy and well and enjoy their Stannah for many years.

Michael in Toronto
Michael in Toronto
1 review Toronto, ON
10/10

Mancave

There are many providers of Stair lifts - and it was difficult, at first, to decide. In my mind, if you do not have good service at the start, you wont have a good finish. I had excellent service from day one; from the Sales Rep, to the Technical and Installer Co-Ordinator, right to Joe the installer. I do not know anything about stair lifts, but I do now. It was installed around my schedule, all my questions were answered, and the installer (Joe) even swept up. Rare. For sure! in new construction I have had many contractors that have not bothered to even attempt to clean up. Well done. i would highly recommend.

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Company Response

It was truly our pleasure to provide you with a quality Stannah stairlift and ensure that the entire process exceeded your expectations. All the best and stay safe. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
WEBSITE
https://www.stannah.ca/
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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