Reviews

10/10

This is the second time we've hired John to work for us. He recommends paint type, discusses options and does excellent work. We will definitely hire him again for any paint or decor work, since he's very reliable, skilled, quick, and detail-oriented. Couldn't ask for a better contractor.

Approximate cost of services:
$1,405.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Many thanks for the kind review Wendy and Allan. It's always a pleasure to work at your home.

9/10

Very, prompt service - thanks Chris (supervisor) - he came very soon after our original call. Took the time to understand the job, and came to check the work the day it was done. This is unusual, in our experience, to have a supervisor check and make sure we're satisfied with the job. The dates for the work were set carefully by the office staff, and the workers showed up on time, were friendly, professional and efficient. We would highly recommend the George Kent company for renovation, repair or any other work.

Approximate cost of services:
$3,800.00
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Company Response

Thank you for the positive rating and we look forward to serving you again should you need any of our other products

10/10

The job we hired John for was a wallpaper removal job. The paper had been installed over 20 years ago. We wanted to get the job done in one day or less, and I knew we couldn't manage it without tearing our hair out. We were very lucky to find John, who although he was busy at the time, was able to make time to get the job done. He was punctual, pleasant, considerate and professional. We'd be glad to have him do more work for us.

Approximate cost of services:
$340.00
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Company Response

Thank you very much for the wonderful review Wendy and Allan. It is extremely appreciated.

6/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had a table refinished by TMC Restoration and they did a wonderful job. My recommendation goes out to them for their attention to detail. Its a long process to refinish so I appreciate the phone call, especially about the unanticipated repair and extra cost. However, we have reduced our original "very satisfied" rating. This is because we have a complaint about the way our table was described or "assessed" (my word) by the original contact person, who came to our home and as soon as he saw the table, told us we had "a Duncan Phyfe" table, which if it were true, would have meant our table was worth a considerable sum of money. We should have been skeptical. We have spent over $3,000 in the expectation that our table was indeed quite valuable. My husband and I spent a lot of time talking with Joe in April, in person, and decided to trust him and his company. We feel we have been misled. There is nothing wrong with the restoration, which has improved the look of the table. However, we rather foolishly depended on his very definite statement that we had a Duncan Phyfe table, and he implied it had a lot of value. We should have expected this ind of exaggeration, and blame ourselves partly for being naive. Still, it does leave a bad feeling about the honesty of your company staff. I do not have any quarrel with the people who did the restoration, although I wonder if Dino also believed the table was very valuable, when in fact, it is not really. I agreed to the extra cost and the repair that Dino carefully described to me on the phone, partly because I felt it was worth it, considering that the table was described by Joe as having some considerable value. All I can say is that I would warn other potential customers not to do what we did, unless money is no object. We are pensioners with a very tight income, and are not happy with the fact that our ignorance about the table was taken advantage of by the company....that's how it feels, in any case. I feel quite sorry and embarrassed about the whole thing, and wish we had not paid so much for the restoration. It's a nice table, yes, but I doubt very much if we will get a decent return on our investment, so we will have to keep it and sadly, it will remind us how stupid we were. You may think that having nice furniture is a good thing, quite apart from its "market value" but when you consider that these are very tough economic times, that many of us have lost about 1/3 of our savings, and that we cannot afford to waste what we have in any way, you may realize how devastating it is to be misguided by someone who we thought was helping us.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time and trouble to provide us with your thoughtful response. We welcome all feedback to help us serve our customers better.

We are disturbed that your experience with TMC was lessened in your eyes by your perception of value. We take pride in providing our customers with exceptional quality in all our restorations and strive to attend to every possible detail. We are thankful you understand and acknowledge the efforts we made to restore your table to the best of our ability.

All our customers love and value the furniture they entrust with us. Whether it’s a simple, sentimental piece, or a rare item that displays stunningly beautiful workmanship, we view all furniture items as special, valuable, unique and deserving of the best care possible. Our customers deserve nothing less. Our enthusiasm for the furniture restoration is shared by so many of our customers because the items are special to them in countless ways. They value the furniture for the lasting beauty and years of worthy service their restored furniture will provide when completed at our facility.

We sincerely hope your table will provide the same beauty and service for you in future. Unfortunately we have no control over the origin of our customers furniture. We understand that furniture value is subjective and is subject to market forces beyond our control. We believe this in no way diminishes the integrity of your piece nor alters the value of the services we strive to provide. We sincerely wish you to appreciate and enjoy your fine table for many years to come.