I hired Flooring Office to finish a small portion (30 sqft) of laminate floor due to tile removal. Their quoted price was high, but they were available on short notice so I booked them. They came in on time, worked very quickly and efficiently, and cleaned up when they were done. They were very polite and professional when doing the job. I did not catch it in time but the floor was installed without an underlay required by my condo building. When initially discussing the price, it was agreed that the underlay would be included (I in fact called back to confirm this before booking them). This was disputed after the fact and I was asked to pay 75% of the original price to have it redone properly. The result is that this area of floor jostles around, bounces, and is loud. It's immediately apparent to anyone who enters the unit and walks on the previously existing laminate floor, which was installed properly by more professional installers. That, along with another issue that was not communicated properly, leads me to not recommend this business. I now need to have my previous floor installer come back and redo their work the way it should have been done. If you do decide to use them, be sure to have *exactly* what you want done in writing and signed by them, and then if they forget something, I guess don't expect them to make it right. Like the previous reviewer, I wanted to like these guys and use them for a couple of other places but unfortunately I can't recommend them. I've worked with 10 or so trades in the past 2 years and this is not how you run a business or finish a job.
- Approximate cost of services:
- Company Response
We have tried contacting you to see what happened. This client insisted we install without a pad, we suggested it would bounce. Upon his petition we worked as we were asked. If you can kindly return my phone call we can definitely address it.