Ted in Toronto

I found Buttons while searching for a Central AC contractor. My first call was quickly returned by one of the managers. After helpfully answering some of my preliminary questions he referred me to Steve for an estimate. On the day of our appointment Steve phoned ahead to let me know he would be on-time; he was punctual and he was able to provide a list of suggestions. Steve Stefoff is highly knowledgeable. After his thorough home inspection we sat down to go over the options. As part of our discussion he provided immediate written estimates which were both reasonable and competitive. He provided full prices, including taxes and any applicable rebate offers. Our service installation was handled by Todd Button, Ryan, Mike and Mike on July 16 2012. They arrived on time and were ready to set to work immediately. Floor protection was laid down prior to the start of work. They took care to ensure the safety of any pets. They were polite and professional all the way. The removal of our old unit and the installation of the new AC went smoothly, and the job was fully completed in the time specified. Todd took me on a tour of the finished work. After, we sat down to go over after-care. He answered all my questions and made sure to leave Button’s contact information with me. There is something unique about a family-owned business (since 1977) that stands by its own name. From Steve’s estimates to Todd’s install, I found the dedicated staff at Buttons to be a cut above the rest. My experience with Buttons was a welcome reminder of what quality service still stands for. PS: our furnace was installed by Todd’s Uncle, Dean Button, in 1990. His signature is on the tags. This was a pleasant surprise to all of us! (The furnace has never given us any trouble.)