Cat in Toronto

After a rough night with our 9 month old, then a morning spent at SickKids for testing, I was distraught to find that my basement was flooded. Adding to my stress, my husband has a broken leg rending him unable to help with home repairs. After having DrainWorks recommended to us from our insurance company, I looked them up online. As soon as I read that they had won the Consumer Choice award 8 years in a row, and how committed they were to customer service, I decided to give them a try. They did not disappoint! William took my call and reassured me that they would be here to help and quickly. He took my information and spoke in such a calm and friendly manner, I already was beginning to feel better. I placed the call at about 3:15pm. Mike arrived approximately 45 minutes later. Again, his friendly and open demeanour helped to lower my stress level almost immediately. He was honest and professional in his approach to our issue. He quickly was able to have the water out of our basement (halleluia!), and made recommendations on ways we could proceed. I never once felt that I was getting a 'sales pitch' - just good advice on how to protect our home. I would highly recommend this company. In fact, we plan to call them again when we finish our basement to come in and redo all of the pipes (we currently live in an old home with clay pipes). I hope never to experience any plumbing problems in the future, but if I do, William, Mike and DrainWorks will be my first call!

Back in January/08 we ordered 2 chairs and a couch and were promised delivery in 6-8 weeks. At the 9th week, called to follow up, as we hadn't heard anything. Was told that materials were on back order and it would be ready in 2 weeks. Called again at week 11 and told it was ready and would be at the store next week. Called again once each week for the next 4 weeks and was repeatedly given the same story, then at the last, told that materials were still not in and it would be another 2-3 weeks. Asked for a discount and suddenly my furniture was ready to be delivered. Kennedy and Helena are useless - neither one of them return calls and neither one seem at all interested in providing customer service (Kennedy actually had the gaul to offer us a gift certificate to the store, amount unknown, as compensation - like we would ever shop there again!). Spoke with Pat, the owner, and was told he would work out a discount - still waiting to hear back. In the meantime, we were assured that the balance owing would not be charged to us until we had worked out a deal. Imagine my shock when I discovered the full amount was charged to my credit card this morning!!!! Called to find out why, apparently no one knows how the charge could have gone through (the ghost of visa strikes again!). Being in a customer service driven industry, I cannot fathom how this place stays in business with such disregard for the customers it serves. Kennedy actually tried to convince us to buy our nursery furniture there - thank goodness we didn't, or we probably wouldn't have it until our child was a year old!!!! Prices may be good, but the hassle and atrocious customer service sure aren't worth it!