Reviews

10/10

Pierce was great to work with. Initially we thought the scope of the work was minor, but he discovered that the problems were worse than we had initially thought. He was very good at explaining what needed doing and sent photos of the damage (I am the off site property manager for my sister who lives out of the country). He was also able to recommend a roofer to repair and replace the flat roof.

Approximate cost of services:
$1,700.00
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1/10

I cannot attest to how well the gutters and windows were cleaned as I only manage the building for someone else and I am not in Toronto. However the roof and gutter inspection that I thought was also part of the service provided was a joke. I was quoted a total of $500-600 in repairs but decided to get a second opinion. The next contractor found extensive repairs were required. He said that if anyone had stepped on the roof they'd have gone right through. The area of the eaves trough that "at eaves" had recommended needed securing to the building, the wood behind it was so rotten that any "securing" that had been done would have been a waste of time. I understand not wanting to be the bearer of bad news, but the repairs that were needed ran in the neighbourhood of 8-9 THOUSAND dollars. Pretending there is nothing wrong only means that the damage gets worse and eventually the truth will come out. I will say that the communication with this company was good - they returned calls promptly etc. But the inspections need to be a bit more realistic.

Approximate cost of services:
$80.00
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Company Response

Hi Kelly, I have looked threw your review and I understand that you were not there when the service was performed. My understanding is you purchased a voucher for eave through and window cleaning which also comes with a roof inspection. When your inspection was done the estimate was for the bare minimum(repairs that were urgent to prevent further damage) we don't hand out $8000 estimate with a simple cleaning service. Unless the customer directly inquires about the price on a major job. We don't believe in pressure sales or trying to create big jobs on a simple service. If you choose to use our company again and would like an estimate on a major job we would appreciate if you tells us ahead of time so such an estimate can be made for you, if we offer those services needed. I must disagree with the part of your review where it says the roof was so rotten that if someone stepped they would go threw it, not only did the service technician step on your roof he also walked around the whole perimeter in order to clean your eave through and he did not fall threw. This is exactly what we try to stay away from exaggerating a situation in order to create panic and urgency to sell a big job.