The best materials and workmanship if you need you need to resurface your driveway. The materials they use are superior. Our neighbors used another company and is hard to believe the difference. Chuck, the owner is most accommodating.
Based on Home Star reviews I arranged for the installation of an alarm system with SafeTech. I am dissatisfied for the following reasons. The window sticker sends the caller to the administrative office rather than the monitoring centre. If someone observes a problem, they should have direct contact with monitoring. The administrative office keeps business hours so is useless outside this time. Similarly, you can not reach tech support on Sundays nor outside of fixed hours. If you live outside the metro area they do not have service personnel available. My request for service included one and one-half hour of travel time each way. When I asked to speak to a manager regarding the cancellation of my contract after two years because of the lack of service staff, they refused to speak to me. Finally I find their marketing plan offensive. I will quote from the email I received: "Write and send us a review about your experiences with SafeTech and if we use your review in our online marketing efforts you will receive a $20 Tim Horton Gift Certificate". The fact they can choose to exclude a review makes the whole process suspect.
Hi Bruce
I was hoping to reach out to you prior to today to respond to you concerns with SafeTech.
Thank you for your patience. I understand that you have already spoken to Client Services and I suspect my position will be similar.
When we install a free alarm system and as in your case a free alarm with additional paid upgrades we require the client to enter into a three year monitoring term in order that SafeTech can recover the initial cost of installation.
Therefore SafeTech will need you to complete the three year monitoring agreement as agreed upon by both parties.
As far as service is concerned I believe SafeTech offers the best there is in the alarm business.
I do understand we are not perfect, no one is and if we failed in our efforts to service you in any way please accept my sincere apology.
The 24/7 ULC Listed Central Station that monitors your home is the largest in the country and monitors 300,000 homes and businesses that are across the country.
However, if you are not happy with their service I can move you to SafeTech’s very own ULC Listed central station is Etobicoke.
Every call is live answered and each operator has been with the company for at least 10 years and all are very well trained.
Even though our head office and technical support dept. is open Saturdays and during the week nightly until 8PM,
often service will still be answering calls and working past 9PM assisting clients.
We now at close forward our main telephone line to the SafeTech Central Monitoring Station which in turn can give clients the after hour support team direct number.
They as well can provide basic level alarm support to clients when required.
As far as service areas are concerned, SafeTech has clients in hundreds of municipalities across the country.
Outside the Golden Horse Shoe we often but not exclusively rely upon local alarm technicians to complete new installations, takeovers and service.
However in your case if a physical service call was required we would simply send one a tech living in the west end (i.e. Burlington) and he would be at your home in under 1 hour in regular traffic.
I understand the most recent problem you had was resolved by Jonathan over the phone. Mike made a mistake thinking he needed to send someone to your home to resolve the issue.
We have hundreds of monitored accounts in the Greater St. Catharines Area and Southern Ontario Wine Country region and SafeTech has no difficulty servicing them.
In summary, SafeTech provides service to your area, we work hard to service all our clients and your account will not be any exception.
Sincerely,
Sean O'Leary
President & CEO
Nat was recommended by a friend. He repainted the interior of our entire house and did an excellent job. He is reliable, reasonable, honest and very personable. He takes great pride in his work and is building his business quickly through his reputation. I am pleased to be the first to review Nat and I am confident you will be happy with his work
We moved from .Burlington to Ridgeway under stressful conditions. Phillip was most accommodating when we had to change our date due to upcoming surgery. His young staff make every second count and he keeps them smiling. Having had bad experiences with previous moves, this one was great.
We were very satisfied with this company until we received an unsolicited invoice for wrrantee service one year later. Salesperson Jeff was prompt and professional. We obtained three estimates and his was lowest. The installers were prompt, efficient and left the area clean. I did require two additional calls to straighten the air conditioner. The shock came one year from installation when I received a numbered invoice requesting a payment for a service call to maintain my warrantee. I reviewed my documentation to confirm that I had a warrantee with Lennox and had not signed any contract for an additional warrantee. I called A1 and was asked to write an email to Peter. He did admit this was an added feature provided by A1 and apologized for the lack of clarity. My concern remains that he did not indicate that they would cease using this very deceptive practice. Therefore be on the alert for this if you are using this company.
I am sorry that you have viewed our 10 year warranty program as a deceptive practice, but truthfully there is no reason for A1 to try and deceive our customers regarding warranty on our equipment sales. We are quite proud to be able to offer our customers an economical way to maintain the life of their equipment, as well as sheltering them from any costly break downs that may occur through the life of the equipment.
At the time of the sale the sales person gives the customer a warranty certificate that clearly states "To validate this warranty, you must have A1 perform an annual safety check and cleaning on the equipment you wish to have covered at the prevailing service rates."
As far as your manufacturer warranty, the manufacturer only covers the part that breaks down. You are left to cover the diagnostic call and the labour to replace the part. The manufacturer requires that all equipment be maintained on a yearly bases in order to qualify for the parts warranty, and keep the equipment working at optimal efficiency.
This 10 year warranty we offer our customers is fully optional and at no time do we pressure our customers to take the coverage. We offer this service to save our customers money in the long
run. I sincerely hope that you understand that we were not trying in any way to deceive you, and that you will remain a valuable customer of A1's in the future.
We have used HSA for several small renovations and have always been satisfied with their work. They hire qualified tradespeople who are efficient, prompt and professional. We have deveoped an excellent relationship with Phil and find him completely trustworthy. We will continue using HSA and would recommend them to others.
