Chris in Toronto

We are about half way through our project and I am hoping the second half far exceeds our experience during the first half. Our installation date started with a delay and set the tone for the day as 3 of the 9 windows that combine as our front window (photo) were lost somewhere between Ottawa and the GTA warehouse. The crew continued with 2 bathroom windows and a hall window. Small things that led to the poor review included workers smoking on the property and the smoke obviously travelling into the house when windows are being changed, and dirty handprints on interior walls. Bigger issue for the poor review was the flashing on the exterior of the windows were screwed down leaving a very unprofessional look to the exterior finish (photo). The biggest problem though, was that although they laid tarps down throughout the house during the install, the bottom of the tarps were not clean. At the conclusion of the job, I could hear a worker scraping one of my hardwood steps with a putty knife. I then heard him spray something and could smell a solvent (photo). After he walked out of the house I noticed the finish from the step had been stripped where the solvent had been applied. At the end of the install I had to confront the worker about what happened to the step as he was going to leave without acknowledging the damage to the step. When I complained to the installation manager I was offered compensation to have the tread refinished. When I told him that I was planning on refinishing the step myself, the compensation was reduced to $50 off for the remaining balance of our job (2 exterior doors and a sliding glass door).