The entire process of updating our HVAC system went smoothly and efficiently. From Denise’s initial visit to assess our needs to the support needed to finalize some details, we found the entire process to be first-rate, with knowledgeable and friendly staff. Denise took the time to fully assess not just our current situation, but also to ask about our preferences and any current issues. That enabled us to discuss some issues that were not strictly technical. Mel’s quote was under the competition (one was more than double!). The installation team - Scott and Derek - arrived on time and took care to explain all the steps of the process and all the changes they were making. They were clean, careful and completed the work in less than the time promised. They worked with us to find the best ways to route the new condensate drain line in a collaborative process. They cleaned the work area, explained the system, demonstrated its operation and answered all of our operation questions. There was a cosmetic issue with the thermostat, but the support staff acted quickly to replace it. That gives us confidence that further support and maintenance will also be handled well. Very happy with our new system, and our new HVAC service provider. Happy to recommend Air Treatment to all our friends.
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- Company Response
We appreciate the review and are so glad the installation went well. We also appreciate the kind words about our team and are here to assist you in the future with any other HVAC related needs.