Georgene MacDonald from Toronto

The floor in my book store sustained water damage from an upstairs tenant. The insurance company engaged Stephen at Pacific Flooring to replace the floor. He did a fabulous job - all of my customers have commented on how great the new floor looks. He did a straight-through installation, so the tripping hazard in the doorway between the rooms is gone. He did a great job at the top of the stairs - another hazard gone ... I would recommend his work to anyone looking for a high quality, professional installation.

My insurance company hired this mover to pack my bookstore stock and move it offsite while repairs were made to the building. The man who came to do the estimate said the company had experience moving libraries and understood the importance of keeping the books separated by category and shelved in alphabetical order. Instead, they mixed up the categories of books, they did not maintain the alphabetical order, and they did not return books to the correct locations. They put books on shelves upside down, sideways, and backwards. They out sorted a selection of paperbacks written by various authors and put them all together on one shelf, apparently because they all had yellow spines. Worst of all - they damaged my stock. They tore dust jackets, they broke spines, they crammed paperbacks onto the shelves with the covers bent in half, they even bent trade paperbacks to make them fit the short shelves where we display audio books. This company should never be allowed to handle books, nor should they be engaged by any business that wants their assets treated with care and respect.