The service was horrible. They left half way through and said they had to clean another house and come back in the afternoon to finish. They came back, but they still didn't finish. When I asked them to wipe down the fridge they said they had no more time, even though I'm paying by the hour. Their dusting was haphazard and left big globs of wet dust balls on my floor and desk. They were the most expensive cleaning service I've had. I've had my apartment cleaned before by other services where they took more time and did a more thorough job for only $200. I live in a 1000 sq. ft. apartment and it cost me $320 for them to not even finish cleaning. When I called the company to let them know what had happened they offered no solutions or compensation and stated that it was "too bad" I wasn't happy with the service. Abysmal. Get someone else. ANYONE else. Update: I have never stated that I was satisfied with the cleaning. The issue is not how long it took, it's that they didn't stay to finish the job and the hourly rate is ridiculous.
- Approximate cost of services:
- $320.00
- Company Response
It is ironic that when one of our office staff had called to get some feedback after your cleaning you had stated that you were quite satisfied with the cleaning. True that the ladies had left because they had another urgent cleaning and you had asked to extend the length of the service - which was accommodated when they had returned to your home.
Our crews are very good at what they do and we can only go on what each customer tells us about the condition of their homes, if a home is in poor condition then of course more time is needed you had indicated that your home was not cleaned in over a year.