Jordy Rolfe from Brampton

We had Frank from Brampton come look at our furnace and then come back to replace the part. He has worked on the furnace once before, and both times was punctual, polite, explained what needed to be done and got it done in a timely manner. If I had a complaint, it is not with Frank's service at all, it is with the company. We spent ALL of our Saturday waiting to hear from a service person and had to call back several times over 9 or 10 hours only to learn that we would not have someone come until Sunday. Saturday being our only day off to get what we need to get done for the week, you can imagine how frustrating this was. Perhaps there was a shortage of service people for Saturday (Mar 9th), but it would have been appreciated if this was communicated to us so instead of being told that "someone had been dispatched and should call us soon" we could have used our free time more effectively. Again, once Frank was here, his service was great and though we hope that we don't have any more trouble with our furnace/air conditioning, we look forward to seeing him again if another problem does arise.