Deanna from Waterloo

With the purchase of our home we inherited an aging furnace and AC unit and a rented hot water tank. By unfortunate coincidence, both the furnace and hot water tank expired simultaneously, and we had to consider repair or replacement. The Reliance technician dispatched for the rented hot water tank replacement, Eric, was extremely helpful and professional. Unfortunately, he had to gently advise us that our basement renovation had inadvertently created some code violations for both our furnace and our water heater that we needed to resolve immediately for the safety of our home. He was respectful and courteous, and patiently explained the issues and potential solutions without pressure or judgment. Eric recommended we meet with a Home Comfort Advisor, and within an hour Glen arrived to assess our issues and offer solutions. Glen was able to quickly outline and quote several solutions for our problem -- and although I’m sure it was obvious that our need for a solution was urgent, he patiently answered all my questions and willingly gave me time and opportunity to consider my options. I genuinely felt that he was partner in finding a solution that worked for us. Throughout the process I did seek second opinions and estimates from competitors. What impressed me most about Reliance was their professionalism in restraining from criticizing other vendors or suppliers. Instead of focusing on tearing down the competition, they limited their discussion to reinforcing the merits and advantages in choosing Reliance. In the end, it was those undeniable advantages that persuaded me to remain a Reliance customer and we purchased and installed a new furnace and AC unit within a week. From the moment I placed the after-hours call for service to the completion of the installation of the equipment, I met professional and dedicated representatives from Reliance. Special thanks for Eric and Glen for turning a few strokes of bad luck into a very positive experience.