The heat went out in my mother's home yesterday and I was very worried as she is elderly and currently living alone in downtown Toronto. She speaks limited English so I contacted Reliance on her behalf, and they sent Dynasty Air Systems to fix the problem. They called me right away to arrange service. Unfortunately, I was unable to make it down to the house due to freezing rain last night, and I was concerned that the technicians might have difficulty communicating directly with my mother. As promised, the technician called me when he arrived to find out what the issue was and to let me know he was there. He then called back to explain what had happened and that everything was fixed. I was very pleased with their quick response and with how they took the time to set my mind at ease. Even my mother raved about how polite they were!
- Approximate cost of services:
- $0.00
- Company Response
Thanks so much for sharing Anna Maria. I'm so glad that we were able to take care of your mother's issue quickly and to your/her satisfaction. Thank your mother for the kind words as well. We appreciate it. Rich