MikeF

On Tuesday Aug. 9th an Appliance Repairteam technician, Olivia, looked at my Samsung fridge. The initial quote was for $80 to do a service call. Upon arrival, this technician informed me that to properly diagnose the problem, she would have to open the machine at a cost of $280. I signed a form based on a verbal agreement that she would be able to diagnose the issue and repair it with the cost of the parts being extra. I advised her that the freezer compartment was working fine but that refrigerator compartment wasn't cooling properly although the fan could be heard running. She was unable to provide any assessment of the problem and showed no understanding of that type of fridge. At the time she did not attempt to access a Samsung repair manual or even a schematic of the fridge mechanics online. She asked us to remove the cabinets from the freezer compartment which we did. She then accessed the system mechanical systems by removing a panel at the rear of this compartment. The technician initially came to the conclusion that the condenser needed to be recharged because there was no frost or ice on the evaporator. My son explained that this diagnosis didn't make sense since ice wouldn't be expected to form on a properly functioning evaporator. Moreover she was looking at the evaporator for the freezer compartment which was working fine. We initially suggested that there may be a problem with the fan to the refrigeration compartment. At this point she asked if we wanted her to replace the motor on the fan. When asked about other possible sources of malfunction like the thermostat or relay switch, she appeared to be confused. In response to a question about the relay switch all she could say was that the power supply to the fridge was working, not appearing to understand the purpose of a relay switch (and having failed to notice that the power cord was in fact seriously frayed). She then asked my son which part he wanted her to replace. She seemed to have no understanding of refrigeration. She left after only looking at the mechanical system for the freezer compartment and at that point she provided no diagnosis regarding the problem. At no time did she look at the mechanical system for the fridge compartment which was where the malfunction was occurring. I gather from a review of other reviews, which I should have consulted before contacting this fraudulent firm, that my experience is not the exception.