I lost all hot water pressure in my house this morning, cold water works fine so there seems to be an issue with the tank. Called Reliance and a service technician can't make it until tomorrow, I understand that a company this large gets busy but you would think that they would have enough people on hand to take care of emergencies. The customer service agent on the phone was nice enough and could understand my frustration, but knowing I was angry still tried to sell me the service plan for my furnace/AC. I was not impressed. I think it's about time I bought a hot water heater, it may cost more to fix but this is not worth the frustration and inconvenience.
- Approximate cost of services:
- $0.00
- Company Response
I'm sorry to hear about your frustrating experience Mike and would like to investigate. Could you please contact me with more information at rmassingham@reliancecomfort.com and I will be sure to look into this. Thank you. Rich