Andrew from Brantford

Waking up to no hot water is never a good way to start your day. Our call to Reliance was answered and we were told to expect a technician that same day. Unfortunately, the first technician who attended was not familiar with the model of water heater, and further complicating things - he clearly stated it was the 'end of his day'. Arrangements were made for another technician to attend later that same evening. We were feeling somewhat discouraged by this first experience - but that was soon to change. The second technician, Wally, showed up and promptly diagnosed the problem. Although he had to make 2 quick trips for additional supplies he was able to repair the water heater and was also able to identify a significant problem with the expansion tank that was contributing to the overall problem. Wally's prompt attendance, quality service, professionalism and expertise were greatly appreciated! Wanting to acknowledge his excellent work and thank him for the afterhours response I offered Wally a gratuity which he politely declined - a thank you and a handshake were all that was necessary. Hopefully we won't need another service call for quite some time but if we do we'll be requesting Wally!