2nd water heater from this company to leak. Lease for $55/ month Called for 90 minutes on a Friday, starting at 5 pm. On hold. Got through to a call centre at 7:30 pm. Was told the company would call back first thing Saturday. Company didn't call back. I had to call. Was told a service tech would come by between noon and 5 pm Saturday. Tech showed up at 5:15 p.m. Spent 10 minutes on the phone. Tried to upsell to a more expensive heater. Said the company would call back in 2-3 hours to set a time to replace the water heater on Sunday. A third party contractor called Sunday morning trying to upsell the water heater plus a furnace and air conditioner. The service tech had provided make and model of the furnace and A/C to the contractor. Call centre called late Sunday morning to say the company contracted to install water heaters doesn't work on weekends. Will be looking to cancel my contract with this company Monday morning. Avoid at all costs.
- Approximate cost of services:
- $55.00