Made an appointment for June 15, 2015 to have my furnace and A/C checked over. Service window being 13:00 - 17:00. Received e-mail June 8, 2015 at 8:26 a.m. confirming appointment, received e-mail June 14, 2015 at 6:03 p.m. reminding me of appointment on the 15th, received e-mail June 15, 2015 at 11:02 a.m. reminding me of appointment today. Stayed home from work waiting - no one showed. Got a call from service at 5:33 p.m. saying they were swamped today and were unable to make it to my home and would I like to make another date. No was the answer. I should have been told earlier that they could not come to my home not call me after the window time. My time is just as valuable as Reliance time is. I was very upset and disappointed after sitting all afternoon waiting on a No Show!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
This is disappointing news, Linda and we apologize for the inconvenience. If you could please contact me at rmassingham@reliancecomfort.com we will work to address this experience. Thank you. ~ Rich