helen l from Sudbury

Noticed brown water coming out of the hot water tap in the tub that my mother was soaking in. I called the toll free # around 11am. Was told that the nearest timeslot that a technician could arrive was between 10am and 2pm. TODAY? Yes. I thought that I'd have plenty of time to run errands for Alzheimer's mama before the technician would call. Nope! Within an hour, I received a call from Amber indicating that she could be at the house in 10 minutes. I asked for 15. She was already in the driveway with her gear out when I got home. When we entered the house, I told not to bother taking her footgear off, but Amber said that she had to put booties on. WHAT? In Sudbury, technicians actually put booties on? WOW! I was impressed. Within 15 minutes, the problem was examined, and an installation date set for 2 days from now at a time that wouldn't require me to take time off work. Amber's professionalism and engaging personality have left an impression that may erase the negative experience I had in December with the tekkies from Lowe's that I booted out of the house! Amber, you're the best!