After finding that our hot water tank was leaking I called Reliance and booked an appointment for the next day. Reliance tech Jordan arrived well within the booked timeframe and assessed the cause of the leak. Unfortunately he was not able to secure a 50 gallon tank to replace ours, he did try to come up with a few options to help restore our hot water. When I asked if we could upgrade to a 60 gallon tank he quickly contacted his supplier and was able to install the new tank that afternoon. Jordan was very helpful and considerate. When I called the customer service rep, there was a little confusion about the amount that I would have to pay in regards to new venting to be installed, but the rep took ownership of the misquote and provided a reasonable offer.
- Approximate cost of services:
- $100.00
- Company Response
Thanks for taking the time to share your experience Terry. ~ Rich