KAREN THOMSON from East York

You know the feeling: you keep expecting something to go wrong because it always does. The price will be unexpectedly higher, it'll take longer than planned, the crew will damage something.... Who knows what will happen, but it can't really go smoothly, can it? Well, it did. Dmitri did a great job assessing our needs, gave us a good price and organized the installation efficiently. The crew was very forgiving when I had to reschedule, and they did a very good job of installing the windows quickly and cleaning up when they were done. And so far, no leaks!!