Reviews

2/10

Wow! I can't believe all the positive comments for Ross. He has been TERRIBLE for us!!! We needed 2 doors installed (Front door and man door to the garage). He came for a quote back on APR. 15 (over 3 months ago). Once we agreed to his estimate, he asked us to go to Windsor Plywood to order our doors as he prefers to work with them. He would pick up the doors on the day of install. We ordered our doors the following week. Takes ~4 weeks. They called us MAY 20 to tell us the doors were in, but no word from Ross. We repeatedly called Handyman; trying to set up an appt. with Ross to come install our doors. We got excuse after excuse (he wasn't returning their calls, he's out of town, he's all booked up, etc., etc.). We then asked for someone else to do the install but we were told NO, Ross has to do it! FINALLY, we get an appt. for JUNE 26 and Ross tells us the installs will take 3-4 hrs (TOPS). My husband booked the morning off, but had important meetings in the afternoon. After 4hrs, he was nowhere near finishing and when I got home at 5.00PM, he was still working (husband missed his meetings). We watched him for an hour trying to install a lock on the garage door. It was EXTREMELY PAINFUL. As he was leaving, he said the lock was faulty and WE had to go return it ASAP and get a new one and he would be back the next day. My husband took another day off work, but Ross didn't show up until after 3PM. RESULTS: 1. Front door does not FIT properly. It rubs against the frame and there is a big gap in the bottom corner. (So glad I'm providing free AC for the City of Calgary in this heat way). 2. Missing touch up kit for Front Door (that was mysteriously missing on p/u). 3. Garage Door lock doesn't work properly (the lock drill hole is not deep enough so it cannot close completely). TODAY IS JULY 29 AND HE HAS STILL NOT BEEN BACK TO COMPLETE THE JOB!! Also, the reason we needed a new garage man-door is because our old one split in half. During this EXTREMELY LONG WAIT for service, our garage was BROKEN INTO (not difficult) and we had items taken. THIS COULD HAVE BEEN EASILY AVOIDED WITH ACCEPTABLE SERVICE TIMES. We have contacted the Handyman office many times over this situation and they seem completely unsympathetic, but have managed to offer us A 5% DISCOUNT! WOW! 5% FOR ALL THIS CRAP!! The ONLY reason I give 2 Stars is because we've used them for various services in the past and they've been great. It's too bad we have received this AWFUL service, as we will likely NEVER use them again!! Such a shame!!

Approximate cost of services:
$1,100.00
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Company Response

I am so terribly sorry to hear about this experience you have had with our company! It certainly sounds like we have completely dropped the ball on our customer service levels and expectations with you. I am seeing your history as a repeat client of ours and certainly want to make any attempts at resolving this for you quickly and efficiently in order to keep you as a satisfied Handyman Connection client. Unfortunately our company is subject to the representation of our Craftsmen, but this does not accurately represent how we operate as an organization and our expectations. I will gladly be in touch with you upon submission of this reply to discuss steps moving forward with you to achieve satisfactory resolve.
Alex Campbell- Owner-

0/10

I hired them to JUST move my contents out of storage PODS and into my house. They showed up with no moving equipment (moving blankets, etc.) and I had brand new carpet in my home. So, instead they removed their shoes each and every time they entered the home. It took them SO LONG to do it this way, which matters when you are paying by the hour. After contacting Ron (in Calgary), he just said "sorry, they didn't have the moving equipment because they didn't have a truck". SO, I am just supposed to pay the same rate, but accept less service?? POOR CUSTOMER SERVICE, WOULD NEVER USE AGAIN!! CHEAPER RATES, BUT YOU GET WHAT YOU PAY FOR!!

Approximate cost of services:
$300.00
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Company Response

We were contacted by this customer on May 2nd with an inquiry on a price quote. Miracle Movers have quoted for a 2-man crew with "no truck". Our booking confirmation email too specified that the quote does not include a truck as it was not required for this specific moving assignment. Contrary to what this customer stated, the company charges different rates (i.e. higher rates) for moving jobs with a truck.
The company provides either floor runners or shoe covers upon request with a notice in advance, since the quantity of this materials is somewhat limited. Miracle Movers always suites customers needs and meets customers expectations as long as complete and accurate information is relayed by the customer upon booking.
Concerning the "SO LONG to do it" claim, it took 2 professional, physically fit movers 2.5 hours only to move a POD worth of a 3 bdr house. Regardless of how often they had to remove their shoes, they were efficient.
We are already using this instance as a learning opportunity and will ensure all necessary information and details on one's move is received prior to the actual move in order to fully meet our customer's expectations.
Diana Miller at Miracle Movers