We were introduced to Master Craftsman through one of their many booths at trade fairs. Their salesman came to our home to inspect the furniture. The initial quote was over $7,000, dropping in increments as we resisted the price, so the first price was highly inflated. The final quote was only good if we signed up on the spot, evidencing their high pressure sales tactics. After the furniture was removed, we received a call that the veneer was water damaged and needed to be replaced. There was no water damage when we gave over the furniture, but no way to check their allegation, since they had the furniture. Repairing the veneer increased the cost by over seven hundred dollars. Our calls to the sales rep. went unanswered. When they delivered the furniture several weeks later, they would not even take it off the truck until we gave over a certified cheque for the balance of the payment. The furniture was badly refinished, improperly stained and had been damaged. We demanded that it be taken back and refinished, which they did, but made the furniture even worse. By now, the stain was a dark red, nothing like the original almond colour, and did not match the rest of the suite pieces. And even more damage was done to the furniture, with trim pieces chipped off. Again, we had to surrender our certified cheque before we could see the furniture off the truck. It was obvious these people could do nothing but make a bad situation worse. We took back our furniture, paid their bill and then hired a reputable, competent furniture refinisher to repair the damage and refinish the furniture properly. This doubled the cost of the refinishing.
Only afterwards did we discover that Master Craftsman is a front, taking in furniture and then farming the work out to the lowest bidder. They are disreputable, shady and dishonest in their dealings with the public.
Stay away from these crooks!!!!!
