I called Vlad two years ago when I had a problem with my central AC. He was super friendly on the phone and VERY prompt (rare, I know). Vlad came out and took a look and had to replace the compressor or something. It was done quickly and all was well again. So when my AC decided to stop working again THIS summer I went to my old files, pulled out their receipt and called them back up. Once again Vlad saved the day. He will call you when on their way (usually gives you a 3 hour window but he called right at the top of the first hour). He showed up about 25 minutes later, looked all around at everything and guess what? There was a GIANT block of ice inside my AC unit!!! OMG!!! I had been running the AC but it wasn't pushing any air because the coil was blocked by...who knows...hair, construction, etc. and so it created this giant block of ice that first had to be MELTED so he could then get to the coil (we didn't find out till the next day that it was because the coils were blocked with a sheet of fabric made of dirt and pet hair). He was very nice and told me what I had to do that night and he'd be back the next day once the ice had melted. He came back, prompt again...and fixed everything else. He even replaced all the nasty duck tape on my unit with higher end tape that won't melt when the furnace gets turned on in the winter. It was nice seeing Vlad again after 2 years and the service that he provides only seemed to get better. Thanks Buddy.
