Within an hour of placing a call to Reliance a service technician was at the door. He quickly assessed the situation, told me my options and then focused on doing the job of replacing the unit in as effective and efficient manner as possible. He was polite and professional and left the premise without any mess. I was very pleased with the service. Please note that the review was positive relative to the service provided by the technician only. However I am not pleased with the Home Comfort program as I now find it just as misleading as the competitive door to door sales people. I pay a monthly fee for the Home Comfort plan under the understanding that the water heater I rent would be replaced at no charge if problems did occur. Yet when the technician is on sight to do the work, he advises me that I need a vent for the new water heater that will cost me $500.00 to install. The old water heater that has been in place for over 20 years never needed a vent. Why is this not covered under the plan. More importantly why is this information not provided in your material about the benefits of Home Comfort. Misleading, is it not? And equally disappointing on the Home Comfort plan that acts as an insurance policy and implies no cost.....when in fact it is costly. Time to reconsider plans and let people know that Reliance Home Comfort is not all it is made out to be.
- Approximate cost of services:
- $500.00
- Company Response
We value this feedback Doug and appreciate your business. Thanks for sharing. ~ Rich