Allan from Brampton

My new furnace and air conditioning were installed on mid September. Immediately after that my home comfort advisor Nima Karimi together with Camille Bryan of Reliance Brampton office processed my OPA rebate. Along the way I had so many doubts if this rebate will ever be approved, but through the effort and assistance of these people I just receive the rebate recently. I also want to thank Roshan of Reliance Mississauga office for assisting me on my queries, he was very knowledgeable on his job and was able to check the status on line. To the people above: Nima, Camille & Roshan; thank you. How I wish all people in this industry are like you, ready to help and assist the customer. That is the true essence of customer service. More power!!

When me and my wife decided to change our very very old furnace and airconditioner we really need to do a research because of the cost involved. There are almost 10 different HVAC companies that came to the house assessed the situation. I was very hesitant to commit to any of them because we are staying in a townhouse with very strict regulations about everything that needs to be done. It should be according to the condo code. Every company gave their honest opinion about the installation, some of them are very unrealistic especially in the prices and installation process. That is when we really need to choose one among the 10 companies. Only one stood out from the rest, it was Reliance because of the professional approach made by Nima. Nima is very experienced and he has done installations in the past, so he was able to explain very well to us. Few days before the installation Nima was so kind to bring the installer, Ibrahim, over to my house and did the assessment. The installers came on time, laid the carpet down to preserve everything on their way. They were very careful and very professional and real expert. They worked fast and with precision. Real pro. They did the install in one day. The only hiccup was when the wireless thermostat was installed, and the system was tested. It did not operate the first time because of some issues. Ibrahim had to call somebody to assist, eventually everything worked out fine. The Redlink wireless controller was also not configured by the installer, but, Nima came over few days after and set it up. He also worked so hard to process my rebate. I highly recommend Reliance and of course Nima, a real expert and professional on his field. Thank you Nima, Ibrahim and his team for the work well done.