Joe Coda from Thunder Bay

On August 20, 2013 a Home Reliance salesperson in Thunder Bay, Tim (ID #5401), came to my house to give me a quote on a new furnace. He looked at my current furnace quickly and told me that my Heat Exchanger had two hairline cracks on the far left and the far right. In good faith, I believed what he told me to be true. My Heat Exchanger had been changed approximately 3 years ago. I did find it odd that my Heat Exchanger was cracked but that is what I was told. I was worried that my furnace may be tagged and shut down, so I decided to go ahead with the installation of the new furnace . When the Home Reliance Technician removed my old furnace, I asked him if there were hairline cracks in my heat exchanger. He said no. I then called Tim to ask him why he misled me about my Heat Exchanger being cracked. He denied that he said that but I have everything written down from the day he came to give me the quote and exactly what he said to me. Why would anyone change a furnace if it was not broken? I then called this salesperson’s boss in Burlington, Nick, on Friday September 20th, 2013, for him to call me so that I could discuss the problem. He did not return my call. I called him again on Monday September 23, 2013 and left him another message. He still has not returned my call. I feel that the Home Reliance salesperson was very dishonest and I feel that Home Reliance has been unwilling to respond appropriately to my complaint. I would like to deal with this situation as soon as possible. Joe Coda - Thunder Bay