Reviews

2/10

Crack Busters repaired five cracks in our concrete foundation. We left the walls uncovered without any insulation to continually monitor these cracks and any moisture spot. After only 5 months, two cracks were leaking. They came to "fix" it under warranty and only one month later these two same cracks are leaking again. After talking to an engeneer who walked me through the process and how it should be done, it was evident that Crack Busters does not do a good job. NOTE when they inject the crack through the sides, you shouldl see the material come out of the crack, this is proof that they did a good job and that in fact they sealed the crack. If you just see the plastic stubs they put on the sides of the crack and no material coming out of the crack then they did not fix it properly. We are now hiring another company and spending an additional $2,500 on top of the $6,500 we had already spent with Crack Busters. Do things right from the start, do not fix your cracks with these guys

Approximate cost of services:
$6,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

We are very sorry to hear that you have been having problems, but we would be happy to help. We give a full warranty on all of our work. In the future if you have any questions or concerns please call us first at 1 888 426 1331 as we cant help you if you don't call. This is the first time we have heard about your issue. Here at the Crack Busters we fix hundreds of cracks every year with less than 2 percent with warranty issues. However if you are part of this 2 percent please call us and we will rectify the problem free of charge just like any other customer. If our technicians did miss something, we would be more than happy to help 7 days a week.

Thanks
Michael
1 888 426 1331

10/10

Very knowledgable sales team (STAN) who truly educated me about window technologies and how they have evolved over the years. Good price with good promotions going on considering my house has 23 windows in total. The install team led by IGOR was amazing, very polite, always willing to be interrupted to clarify questions. The first day they worked almost 11 hours as they wanted to ensure they did as much possible with good weather. Very hard workers, they then took the time to clean up everything. Both sales and install team exceed my expectations and the outcome is beautiful.

Approximate cost of services:
$28,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Adriana, thank you truly for such a great review. We could not have hoped for a better outcome and it's such a pleasure to know that Stan and Igor were able to exceed your expectations. We greatly look forward to working with you again should you need any further windows or doors replacements. Thank you for your generous business and in advance for any future recommendations for Canadian Choice Windows & Doors.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Vito's inspection was very thorough but most importantly he walked us through the key areas of concern and took the time to give us a bit of background around the functionality of that area of the house as well as future maintenance required. He was very patient answering our multiple questions. We have used his services twice now, for our main home and for an investment home. I fully recommend him. PS: the thermo scan camera is a must, it does uncover things you would have never caught through visual inspections.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Adriana,
I am very glad you were happy with the service again. I really appreciate hearing your feedback and that you took the time to submit it. It was great working with you again. I wish you all the best! Cheers!

10/10

Hasan Ather was the technician from Cosmopolitan who came to my home. I was amazed at how professional and knowledgeable he was. He walked me through every step and was always open to answering questions. I would definitely recommend this company to any friends and will continue to use them for my Furnace Services.

Approximate cost of services:
$140.00
Was this review helpful?