An Air-One tech arrived on time and proceeded to undertake the annual maintenance procedure on our gas furnace. He was polite and respectful of our home (e.g., took his shoes off at the door), and answered the few questions we had for him in an informative and helpful manner. He left the furnace area in a tidy condition; and had filled out the work order completely regarding the service he performed.
- Approximate cost of services:
- $1.00
- Company Response
Dear Gerald, we are sorry to have disappointed you by not having on the truck the particular filter you needed when the technician came over to perform the inspection/tune-up. Our technicians should have 5 different types of filters on their truck, but sometimes they run out of them. We are sorry that by not having the filter when we visited you we missed on getting a 10. As discussed earlier, one complementary filter is ready for you at the Victoria location.