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My initial contact with D.E. was because of a CO emergency. I had Toronto Fire Services and Enbridge first. Enbridge shut off all gas appliances and told me to call D.E. I spoke to Les first and gave him all that he needed. I then waited for 5 hours before calling back. I then spoke to Curtis and all the info I had given Les was no where to be found. I repeated it all and he said I would get a call back which I did from John. Then things started to happen. Adam a technician came to my home and Keith his supervisor showed up shortly after. My furnace was the CO problem I needed a new 2nd stage heat exchanger. We had to wait for the TSSA safety man to come and confirm the work needed. My choice was a new heat exchanger or a new furnace. I then heard from Ryan in sales and we met to get it organized which was Jan 2. 4 days after the emergency.Andrew and Sam installed it that day and we had heat. We had been loaned 4 small portable heaters so we could stay in the house and while it was still chilly they helped. So my only issue during the whole process was the missing information on day one. It's probably out in cyber space still. Other than that we are very happy with all the people we dealt with at Direct Energy. You can call if you would like to go over any of this.
- Approximate cost of services:
- $5,750.00