An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The first guy I spoke to on the phone (Achmed) was not the best, but the second guy that I spoke to just to confirm the appointment was very helpful and nice (Hassan?). The only thing I don't like about the Direct Energy service is the 4-hour windows. It would be great if the technician could just give me a 1/2 hour heads up, and then I could go to my house then (it would save hours of waiting in the cold for the technician). Otherwise, I very much appreciate Direct Energy's services. Both technicians that came were great!
- Approximate cost of services:
- $200.00