I pay for the maintenance plans (they constantly miss obvious stuff). I also pay for a hot water tank rental, which has required service for the same problem problem a total of three times so far. The technicians rarely show up and if they do, they miss the four hour window.
I purchased the system just over a year ago. I am currently on my third set of filters. I am extremely allergic to fluoride, as was explained to the staff numerous times. I also explained to them I could not afford to continue replacing all the filters every six months (I was told filters should last over a year with only two people). My initial complaint I brought to them on arrival was the filters stopped working two weeks prior to the system shutting off, to which they said they would look into it (I was getting severe reactions to the water from the Kinetico K5 System). Subsequently, I asked them if I could purchase 1-2 filters, as a cheaper option IF it would remove all the fluoride. As I just needed the fluoride out of the water. They gave me the 'Taste and Odor Filter' from which three staff members including a technician guaranteed me it would remove the fluoride from the water. I explicitly told them several times I was extremely allergic to fluoride. I found out instantly this was not case and confirmed it with Kinetico and the original Salesperson I dealt with. I would definitely not trust these people with your water or your health.
We recently bought a house, and the roof needed to be replaced fairly soon. Brian was quick to help us out with any questions or concerns we had. He fit us in quickly once the weather got warm(ish). Brian and his crew were professional, gave us a good price and did quality work. He gave us several options/upgrades, but did not hassle us about them and let us decide for ourselves. He made a great recommendation on colour that I am extremely pleased with. On top of all that; our yard is much cleaner now than before they began!
