S P.

My wife noticed our fridge leaking water from the freezer into the bottom fridge compartment. After a bit of research she found EZ Fix appliance Repair and booked a service call to take place within 48 hours. Eugene showed up, was courteous and removed his boots before he immediately started dealing with our problematic fridge. He stated our problems probably stemmed from 1 of 2 problems: the first strategy of attack was a de-Ice/steam treatment to remove built up ice in the pipes and the second option necessitated a new part. So Eugene attempted to de-ice it thoroughly at first and found that wasn’t the solution. He then took apart some of our control unit and found an ice blockage in a tray within the unit. This confirmed his hypothesis that it was a defrosting issue. He walked me through the issue by showing me the freezer hardware and talking about the part. He told me how much the part would be ($45) and asked if I wanted to tackle the issue at the extra cost. I said yes and replaced the part and had everything back in place within 15 minutes. He then told me to keep an eye on it and if any other related issues pop up in the next month or two he’d come back and attempt another fix but only charge for parts, not further labor. Super nice guy who not only fixed the issue but walked me through his process. He left his magnet/business card on my fridge and I plan on keeping it there to use when I have another appliance issue. The company also followed up a month later to make sure everything was ok. Great service!