To start, the services were great. They showed up on time and finished everything in about 20 minutes. They also cleaned up all the dust and dirt left underneath the rubbish on the driveway. When I spoke to other company's they said it would cost about $250 and when I spoked to Rid-of-it on the phone they also said about $250 after I thoroughly described what material I had to dispose of, the size of it as well as how heavy it was. I am disappointed with what they charged me. They charged me for 1/4 truck which was fair for $189 but what surprised me was the additional $159 for 1/8 bed load. This is the charge because it is heavy. As stated on their website: " How do you charge? We charge based on volume per truckload. However, if the material is extremely heavy a surcharge is applied based on weight." Now I do not believe the wood was extremely heavy as I have been lugging it around all day and tearing it out of the ground myself. Also the average price to dump 1 Metric Ton of waste in Toronto is about $75. I did not have a ton. So I am not quite sure how they charged me an extra $159 on top of the $189. So all in all I had an Great services from the worker but very disappointed in the cost. I won't be using this company again.
- Approximate cost of services:
- $393.00
- What could this company do to improve their services?
- Better describe and inform to the customer on their pricing and how much it costs for heavy products.
- Any advice to offer fellow homeowners facing a similar project?
- be prepared to pay almost double.
- Company Response
Christopher
I am glad to hear you were happy with the service. It is unfortunate that you feel you were overcharged. Pricing is not an exact science and our crews do their best to be accurate and consistent. I have reviewed the charges for your pick up and would be more than happy to discuss them with you.
Please feel free to give me a call.
Thanks
Rick
President