Paul McMonagle from Toronto

Hired AMJ to move our belongings from Canada to the UK at the beginning of June. The movers who showed up to take our belongings were great, but the company is terrible! All communication stopped after they took our things. A month after we arrived in the UK we emailed to ask how much longer it would be and they hadn't even shipped anything yet! Turns out they were waiting on more documents - we had all the documents, but they never asked us for anything! They just let our stuff sit there instead of informing us that they needed more from us. We sent them everything they needed and thought that was that sorted. More months pass, and finally we get an email from their UK shipping partner saying that they never received any documents from AMJ and that we'll be charged rent for our goods if they don't receive them! So we rush to send the same documents to the shipping partner hoping that's THAT sorted. Even more time passes and then the shipping partner tells us that, documents aside, it took so long to unload our belongings at port anyway that it incurred even more fees, and that AMJ told them to pass the fees onto us! We already paid AMJ, but now this other company is asking for even more money, and telling us we won't get our belongings until we pay them. It feels like we're being extorted! We complained to AMJ, but they're just ignoring our emails now. Worst of all is that we're coming up on four months now without any of our furniture or other belongings!