dave_gordon_graham

We were very happy with Stairs4U. After we spoke w/Jerry, he was able to stop by to look at our job and give us an accurate quote. WE were very impressed with the skill and workmanship of Christian who was the person from Stairs4U who did our work. He had all the tools and skills needed to do an amazing job. It was clear, he knew what he was doing. Also, before the job even got started, someone from Stairs4U came by to show us a sample stained piece of wood they had mixed to match our upstairs floor and be sure we were happy with it. We are so happy with the job! Our old stairs were squeaky and that has virtually gone away. There were a couple of small things I asked Christian to do that were not entirely his responsibility and he gladly said "I will do it". It didn't take him long at all but it meant a lot to us. A couple of days after the job was complete we noticed a couple minor things that needed addressing and let Stairs4U know. They came by within a couple of days and took care of then to our satisfaction. Great price. Great people to deal with. Great job!

Tom got back to me promptly when I first contacted him. He allowed me as much time as I needed before to ask questions on what he would do and how he would do it. He arrived on time at the site. He explained in detail what he was going to do on the inspection (he does at least 3 passes through the property). and when it was time called us to join him to go through each item and explain not only what the issue was, but what needed to be done. He not only took regular pictures of everything, but also had an infrared camera that could detect many things including moisture and temperature differences. I also liked the honesty that Tom didn't try to pretend he knew everything about everything...ex-pool related things needed a pool inspector and it wasn't his area of expertise. We had our report in PDF format by the end of day. It had pictures of all the problem areas with arrows pointing to problem areas with explanations on what was wrong and what needed to happen to correct. Also liked that things were prioritized-if something needed immediate addressing then it said so. On the strength of this report, we were able to go back to owners and have the price reduced by several thousand dollars.