The water tank was missing the fire door and I called Reliance for service and they send a technician (Gurmeet) to resolve the issue. The first day that he came he did not have the part to fix the issue but he was kind enough to take the initiative to come the very next day with the missing part and resolve the issue for me. He even provided valuable advice on considering the upgrade of our furnace since it's old and rusty. He booked an appointment for me so that someone will come over for a free consultation. I am extremely happy with the service provided by Gurmeet from Reliance and would highly recommend their service.
Thanks for sharing your experience Christy! We value this feedback. ~ Rich