Maxine in Richmond Hill

We rented a new water heater from Direct Energy but the water kept being cold for a long period of time until it heated up. We called Direct Energy as an emergency as there was no hot water yesterday and they came in a couple of hours and explained a part was not doing it's job properly. Ordered the part right away and it came the next morning and the service man came and installed it the same day. Very good service!

They came on time (within 15 minutes)and did their best to treat our furniture with respect. They worked diligently and as quickly as possible without damaging anything. A couple of things did get broken but mainly due to the fact that they had not been moved for 22 years. One picture did get broken and was put into our garage without us knowing it. Fortunately it was nothing major so I did not call them back. Otherwise we were very pleased with the move.