The gentleman in the store who sold me the mattress was amazing! He was patient, informed me well, and got me a good deal. The delivery did not go so smooth thought. They gave me the wrong delivery time slot over the phone, and I waited for 4 hours. After calling to inquire about the status of delivery, they managed to get them to my place within 45 minutes at least. The delivery guys themselves were quite nice and they even carried the mattress across the street for me.
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- Company Response
Thanks for your feedback of our Honest Ed's store and about your experience with our Drivers. We're very glad that those two components met your expectations. We do apologize the confusion with the 4 hour window. Our system is fully automated now and you can even track the route of the Drivers. We are always working on ways to improve. We'll make sure to mention this to our Delivery team. Thanks and enjoy your new mattress.