Lastman's Bad Boy Superstore

Furniture
1119 Kennedy Rd Toronto ON M1P 2K8
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Lastman's Bad Boy Superstore
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57%

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Reviews by rating (past 12 months)

Reviews for Lastman's Bad Boy Superstore

Average customer rating:
5.7 10 (1772 reviews)

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Private User
Private User
Private User reviews Whitby, ON
0/10

You may never get your appliances. Check the BBB "F" rating.

Ordered fridge and stove because they said they were "IN STOCK". Other retailers said it would take weeks. Bad Boy's IN STOCK apparently means they might send it 2 months after you order it. Customer service won't respond to requests and they will tell you nowhere when you might expect your product. Horrible appliance retailer- worst by a country mile. Shop elsewhere. At least they tell you when the product can be expected- Bad Boy never will.

Approximate cost of services:
$2,875.00
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Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Purchase and delivery

Part of a builder package of purchased items. 4 weeks after moving into property still with no fridge, stove, dishwasher, washer & dryer. Customer service is trash. Good luck getting a hold of anyone via phone. Emails to builder division manager are responded to after couple days asking for information already provided.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
2/10

Bate and Switch: Bought dining table set with 4 chairs online delivery issues - order # 100614400

I was shopping for a dining table set with 4 chairs on Google and found this set on sale at Lastman's Bad Boy on April 26, 2022. Delivery was scheduled on Saturday morning April 30, 2022. It came in two boxes. When I opened it later in the morning. I found the chairs are missing. I called the driver, but it goes to his voice mail. And did not call me back. I wrote to the customer service or delivery service. And they called me back the on Wednesday? And they told me the chairs that come with the table are discontinued. They told me to go to the store and pick the chairs closest to the wood grain and color, and the store will give it to me to take away if they have in stock or have them delivered to my home. We drove to the Bad Store in North York (Finch/Keele). I explained to customer service or sales desk that I came to re-select the chairs. She called over the sales rep to help me select the chairs that I think is similar to dining table set with chairs that I ordered. But the store manager (Mahmoud?) told me that they cannot separate the chairs from the dining table set, and give me the chairs. And he can only offer me $220 store credit for the discontinued chairs. And I have to pay the difference for the chairs if they are available as standalone chairs. He told me to go a different Bad Boy store to see if they have standalone chairs available. I told them I do not want to pay the difference for the 4 chairs. I drove to the Scarborough Bad Boy store (Kennedy and Lawrence), they looked up my order, and told me that I was at their North York Store, I told them what happened there, and see what is available in the Scarborough store. Suganiya was helpful and understand that the chairs I select will not match exactly to the dining table color and wood grain. So she suggest that she escalate this to the online business manager. And that online business manager would reach out to me Monday or Tuesday. I heard nothing from Bad Boy, so I called Suganiya and told her that the manager did not call. And she told me that the manager had left her a message to tell me to take the dining table back to the store and re-select another dining table set with chairs. And pay the difference. Or cancel the order, and they come pick up the table. I told her that this is not acceptable. I bought this for my wife just in time for the Mother's day. And this is what she like. Suganiya understand and she will escalate to business manager, and assured me that I will get a call from the business manager. Today is Friday May 13th, and still no call from Bad Boy yet.

Approximate cost of services:
$500.00
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BadBoy3963
BadBoy3963
1 review Brampton, ON
0/10

Worst Customer Service - Do Not Buy Here

Ordered a dishwasher on Jan 2nd. 4 months later and I have still not received it. They have charged me for it. Have never received any type of update from Bad Boy. Impossible to reach customer service. If you do manage to reach a live person they "will have someone call you back" is their standard response. Don't count on it. If they don't have the answer to your question they won't hesitate to hang up on you. Good luck getting your money back. Can't say strongly enough to shop elsewhere.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Tim in Ottawa
Tim in Ottawa
1 review Ottawa, ON
0/10

Ordered a TV

Never order from BadBoy. Worst customer service ever. I ordered an expensive TV. It wasn't shipping. I was wondering what was going on so I called. They said it would take 5 weeks. I told them to cancel the TV as I wasn't going to wait that long. They said they would.

After about 2 months, and about dozens of phone calls to them and to their management team, I finally was able to get a refund. Biggest pain I've ever experienced trying to cancel an order. Unbelievable.

How you're still in business is beyond me.

Approximate cost of services:
$2,000.00
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Gary in London
Gary in London
1 review London, ON
0/10

TV purchase for a TV that was discontinued

I bought a TV online through Lastmans Bad Boy to find out 3 days later it was discontinued and not even available for purchase....BUT yet they charged my credit card anyways. So now I had to call and request a refund for an item that didn't even exist. I was told 7-10 business days for a refund. It has been 15 business days and 3 phone calls and still no refund. When you call customer service they are not authorized to transfer you to their manager or financial department. They say it could be my credit card which is a load of crap! They have taken my money and not giving it back. I can't believe the hassle this has been. I will never buy from Lastmans ever again in my life....no matter how good the deal is. I will also be trying to tell everyone about my experience. Buyer beware!

Approximate cost of services:
$1,000.00
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Steve Campbell in Oakville
Steve Campbell in Oakville
1 review Oakville, ON
0/10

Silhouette Undercounter Beverage Center

After installing the fridge under our basement bar, I noticed a small dent and crease in the door. I called Bad Boy customer service and the lady asks me if it's been plugged in. I said yes and she said it's now considered used and I can't return it. Huh???? After several emails and phone calls they offered me a $125 store credit. Won't be using the credit because I will never buy from there again.

Approximate cost of services:
$1,500.00
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Suseevan in Toronto
Suseevan in Toronto
0 reviews Toronto, ON
0/10

Worst customer service

Ordered products online which the website claimed they had availability. After few weeks ended up getting the the products elsewhere since Bad Boys Furniture didn't update/respond to the status of the order. Now it has been 4 months still haven't received my refund. Called multiple times the agent says someone will get back to me but still no answer

Approximate cost of services:
$500.00
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Zee
Zee
4 reviews Brampton, ON
1/10

Faulty furniture and falsifying warranty during sales

Bought genuine leather sofas and was sold the gold warranty to protect my investment. The sofa and loveseat started peeling and cracking during warranty period. When I called the warranty department, they said this is not covered in warranty. Papers indicate clearly that this is covered. However service warranty department is refusing to honor the warranty and provide repairs or replaced on the sofas. I paid 270 separately for warranty.

Approximate cost of services:
$270.00
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Daveb
Daveb
0 reviews Pickering, ON
0/10

Won’t give you your money back!

We bought a washer that was on sale. Waited two weeks for delivery when we contacted them they said they didn’t have stock and it was discontinued. We then ask for a refund they said they needed approval but we would see it in a week. Three weeks later no money called again. Managers voice mail 3 times. Never called back. Have chased them now for three months. Still no refund. Who’s better than Badboy, Everybody”

Approximate cost of services:
$1,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lastman's Bad Boy Superstore

Leader in promoting furniture, appliances, Mattresses and electronics in Ontario. Nobody beats Bad Boy! The Bad Boy phenomenon began in 1955, when Mel Lastman opened his first Bad Boy store on Weston Road. Mel’s branded message stated that Bad Boy was “the place to shop” because of its great pricing ...
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