Douglas in North York

Our central AC suddenly stopped working. We had been dealing with another company, but I was not satisfied with them. I found Spring Home initially by a link on the AC manufacturer's website, but I was encouraged by the high ratings here to give them a call. They responded to my call in a timely manner, their technician arrived within the promised time range. I was glad that the problem was just a failed capacitor on the compressor, which the technician had on his truck. Overall I was very satisfied both with my dealings with their office, the technician and the repair.

We had been customers of Just Clean It since July of 2009. Over that time there have been some disappointments with their customer service, although the actual cleaning has been satisfactory. A most distressing situation occurred today as our cleaner Andrew phoned up an hour before a scheduled cleaning to say that they're no longer serving our area (North York) and will be concentrating only on the east end of Toronto. So, with effectively no notice, we find ourselves no longer their customers. Part of the reason we initially chose Just Clean It was their offering of environmentally friendly cleaning, which they do, but at that time they also committed to having their personnel's clothing cleaned in a scent-free manner. They no longer seem to make that commitment This may not be an issue to most customers, but my wife suffers from chemical sensitivities so finding a service where the personnel as well as the products were non-toxic was a big deciding factor. With time, this ceased to happen. Unfortunately, from our point of view, Andrew would show up with what to our perception was highly scented clothing. It also meant that areas that had been cleaned had to be avoided for a while until the scent went down. Beyond that, last minute rescheduling (shifting a few hours later) seemed to become almost the norm on cleaning days - which was a minor inconvenience in our situation. In the last few months a couple of cleanings were entirely cancelled at the last minute, and no agreeable time could be scheduled for a makeup cleaning. So, all in all, finding ourselves no longer customers is probably just pushing us to make a search for an alternative which we would likely have had to do in any case. However, cancelling our service without any advance notification is surely not good customer service.

Rudy and Mike did a great job on our repairs - s mix of rebuilding a double flu chimney, tuck pointing another chimney, and tearing down a third chimney that was no longer used. As well, there was a rebuild of the bricks beneath a large window that had deteriorated badly, installing a new stome sill, and further brick replacement and tuck pointing. In spite of variable weather, and a very busy work schedule (wasn't everyone trying to get things done this fall for the tax credit?) they completed the work in a timely manner and with fine workmanship. They were able to match the bricks very well - part of the house is 1950's, the rest 1970's - a better match than between the original work. Rudy was a pleasure to chat with when planning the work, and had a very progreesive view on his profession - always willing to learn something new and having a real passion for his work.