Reviews

9/10

I found Lee through a homestars search as we were looking to replace our old kitchen cabinets with ones from Ikea but had anxiety about the whole purchase and install process. Lee definitely took away any anxieties we had. He came up with a design that fit our layout perfectly. He was very patient and aslo took into consideration our ideas and lifestyle. The purchase process was fairly easy as Lee setup our ikea kitchen planner account and shopping list. He also took care of the install. Unfortunately some of our ikea materials were either damaged or incorrect which is Ikea's fault and not Lee. This did mean though that I had to make several trips to ikea on the day of install to return items or buy new ones. Overall the kitchen came out great and Lee's crew worked faster and better than our general contractor (we were doing a full ground floor reno). We installed the sektion kitchen in white along with a large peninsula and pantry in grey. I have and will continue to recommend LS Kitchen Specialist. He did work for a coworker of mine which I've seen first hand and looks great!

Approximate cost of services:
$12,500.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello there! Thank you for this wonderful review. I always strive to take the clients' ideas and lifestyle into consideration when making a design and transferring that to finished product. Enjoy!

2/10

We are extremely disappointed with the quality of Andrei's service. The fence he installed for us is starting to come apart. We noticed now that each board was not secured with enough screws and is coming apart in many areas. There is also a gap between the ground and the fence which he said was because of the difficulty with installing the posts but we're not so sure about that. He also relayed the brick for our interlock path which was lifted last Fall for waterproofing (anothe company did) and didn't bother to address the dip that exits between ours and our neighbours houses - the path is shared. He said he didn't want to touch the neighbours side as they weren't his client and wanted to avoid any issues but he could have given us the option to have it fixed and see if our neighbours wanted to share costs. We would have paid the cost either way The day he picked up his money (should have withheld it) he said he would fix the dip and we told him to let us know the cost as we would pay extra. He also said he would fix the fence post that he backed into with his truck on the other side of our house and this is also shared with a neighbour. We followed up with him twice and no response. It's been almost one month. We highly advise against using this guy. His price is cheap and there's a reason for that - no accountability. There are better landscaping companies out there. It's too bad we felt compelled enough to write this because Andrei seemed like a nice guy and professional. Lesson learned; you get what you pay for.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Better attention to quality and detail as well as aftersales service. We may have given more business if the execution and follow up weren't so poor. It's a shame because Andrei seemed like a nice guy.
Any advice to offer fellow homeowners facing a similar project?
Don't go for the cheapest price and don't pay until 100% satisfied
1 of 1 people found this review helpful.
Was this review helpful?