hussein from Toronto

sears has become a horrible company to deal with ever since their office has moved to the philipines. the staff are ill-equipped to deal with phone calls re: customer service. they are robotic and hang-up when they cannot answer the questions. they are not willing to or able to provide the best service. i ordered a bedroom set, which arrived on two different dates. some of the pieces were broken and they have made it so difficult to return and provide a new one. i am writing this review to prevent people from using sears and will close my sears credit card as soon as a resolution is received.

i learned about five star from visiting a booth at the home show. the local representative came to my home, free of charge, to provide a quote. sohail was able to see the requested job and provided a price that was near market value. five star beat my other quoted prices by 5%. they also used high-quality paints from sherwin-williams. the job was scheduled over two days but turned into a five day ordeal. there were many small patches and nicks that were not caught by the painters on their first attempt. instead, i pointed them out and tagged them. this made me feel like i was being picky but i just expected a quality job to my satisfaction. the painters even said "don't expect a high quality job because you are not paying thousands of dollars". i felt this was going against the five star mandate to provide five star quality jobs without five star prices. the entire project took longer than expected and still did not fix all the problem areas. there were areas that were only painted once, so you could see the paint from underneath. the edges of wall to ceiling look wavy and not professionally done, and this is the same for the baseboards. i would spend a little more to get a quality job with a professional.